Shipping Policy

Purple Carpet Miami Shipping Policy
1. Processing Time: Orders are typically processed within 1-3 business days from the time they are placed. During peak seasons or sales, processing times may be slightly longer.
2. Shipping Methods: We offer various shipping options to accommodate your needs. You can select your preferred shipping method at checkout.
3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost at checkout before completing your purchase.
4. Estimated Delivery Times: Delivery times vary depending on the shipping method and your location. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guaranteed.
5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment using this number on our website or the carrier's website.
6. International Shipping: We do NOT provide international shipping.
7. Lost or Damaged Items: In the rare event that your order is lost or damaged during transit, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue.
8. Exchanges & Returns: if we have made a mistake, we will cover the cost of the return label. However, if the customer wishes to exchange or return an item within the allotted 7 days of receiving it, they will be responsible for purchasing the return label.
8. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
9. Returns Due to Incorrect Address: If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the order.
10. Contact Information: If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at [].